Privacy Policy
Last updated: September 7, 2026
This Privacy Policy explains how RobinPhone ("RobinPhone," "we," "us") collects, uses, and protects your information when you use our browser-based international calling service at robinphone.com (the "Service"). By using the Service you agree to this policy.
Information we collect
We collect only what we need to run the Service:
- Account information: your email address, and a display name derived from it, created when you sign up.
- Call records: the phone numbers you dial, destination, call time, duration, and cost — required to place calls and bill you accurately.
- Payment information: processed by Stripe. We never see or store your full card number; we retain only a record of your credit purchases and charges.
- Numbers you add: phone numbers you verify as your caller ID, or rent through us, and the phone number used during verification.
- Contacts: any names and numbers you choose to save.
- Technical data: standard log and security data (such as IP address and browser type) used to operate the Service and prevent fraud and abuse.
How we use your information
- To provide, place, and bill for calls and rented numbers.
- To verify ownership of a number you want to use as caller ID.
- To maintain your prepaid balance and transaction history.
- To detect, prevent, and investigate fraud, abuse, and security incidents.
- To communicate with you about your account and support requests.
- To comply with legal and regulatory obligations, including telecom requirements.
We do not sell your personal information.
Service providers we share data with
We rely on trusted third parties to operate the Service, and share only what each needs:
- Telecommunications carriers — carry your calls, verify numbers, and provision rented numbers over the telephone network (they receive the numbers involved and caller ID).
- Stripe — processes card payments for credit purchases.
- Database and authentication hosting — stores your account data and handles sign-in.
- Application hosting and content delivery — host and deliver the application and protect it from attacks.
- Google — if you choose "Continue with Google," to authenticate you.
Each provider processes data under its own privacy terms.
Data retention
We keep account, call, number, and transaction records for as long as your account is active and as required for legal, accounting, and fraud-prevention purposes. You may request deletion of your account (see below); some records may be retained where the law requires.
Security
Calls are carried over encrypted WebRTC, payments run through Stripe's PCI-compliant systems, and access to your data is protected by database-level security rules. No system is perfectly secure, but we take reasonable measures to protect your information.
Your rights
Depending on your location — including under Singapore's PDPA and the EU/UK GDPR where applicable — you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. To exercise these rights, contact us at the address below.
Cookies
We use only essential cookies and similar local storage needed to keep you signed in and to operate the Service. We do not use them for third-party advertising.
Children
The Service is not directed to anyone under 18, and we do not knowingly collect their data.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.
Contact
Questions about this policy or your data? Email us at [email protected].